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Important: This article applies to Network Solutions customers only.


When you purchased the DIY Website Builder package, you had the option to use an existing domain name or obtain a new one with the builder. You’ll need to check to see if you purchased a new domain when buying the website builder, or if you chose to use an existing one with a current registrar. 

If you are using an existing domain name, please follow these steps:

1. The builder did attempt to publish the site, but you will need to update the DNS with the Registrar/Company where it was originally purchased.


Note: Updating the DNS (Domain Name Server) will allow your domain/URL to be connected with the website builder.


2. Where did you purchase your domain from?

  • If you purchased the domain from Network Solutions: https://knowledge.web.com/subjects/article/KA-01111/en-us
  • If you purchased the domain elsewhere (ie. GoDaddy, Domain.com LLC, etc.), you'll need to contact the domain provider to update your DNS.
  • If you don't know where you purchased the domain from, go to https://whois.icann.org/en and enter the domain name. On the results page, go down to ‘Registrar’

  • If Results are returned, the company name that appears after “Registrar” and/or the domain after ‘URL’ is the company you registered your domain with. Contact them for further assistance with updating your DNS.

Note: Please contact Network Solutions customer support to know the new name server addresses you will need to update the DNS to.
Network Solutions Customer Support: 1 (800) 361-5712