Important: This article only applies to customers who have purchased DIY- Website Builder after January 2020.


When you purchased the DIY Website Builder package, you had the option to use an existing domain name or obtain a new one with the builder. You'll need to check to see if you purchased a new domain when buying the website builder, or if you chose to use an existing one with a current registrar. 

If you are using an existing domain name, please follow these steps:

  1. 1. The builder did attempt to publish the site, but you will need to update the DNS with the Registrar/Company where it was originally purchased.

Note: Updating the DNS (Domain Name Server) will allow your domain/URL to be connected with the website builder.

  1. 2. Where did you purchase your domain from?
    • If you purchased the domain elsewhere (ie. GoDaddy, LLC, etc.), you'll need to contact the domain provider to update your DNS.
    • If you don't know where you purchased the domain from, go to and enter the domain name. On the results page, go down to 'Registrar'
    • If Results are returned, the company name that appears after "Registrar" and/or the domain after 'URL' is the company you registered your domain with. Contact them for further assistance with updating your DNS.


Note: Please contact customer support to know the new name server addresses you will need to update the DNS to. Customer Support: 1-866-455-1655