In order to get quicker responses and streamline the escalation process for our customers we are changing the escalation path for inbound Transfers when the Admin Email Address is not pulling up in CSRtools.
How Do You Know When To Escalate?
You would obtain the domain name the customers is trying and pull it up in CSRtools. If you see "Needs Manual entry" located under the Admin Email address you would escalate the issue using the Escalation Path in CTS:
- Queue - Netsol Sup Escalation
- Category - Unable to Parse the WHOIS
Utilizing the new escalation path we will be able to provide a quicker issue to resolution to our customer. If you have any addition questions, please see your immediate Supervisor.