Important: This article applies to Web.com customers only.
Once you submit a support ticket, our team may have questions on further clarification or information.
Follow these steps to review your ticket and reply back with any additional information:
- 1. Click here to log into the Web.com Account Manager.
- The Home page of your Account Manager appears.
- 2. In the main toolbar, click the Support menu. Then select the Online Customer Support option.
- 3. On the Support page, review the tickets that appear in your list:
- 4. Next to the ticket, click See Details.
- 5. Click the Add Comment button.
- 5. Click the Add Attachments icon to add an image or additional file.
- 6. Click the Submit button.
- You have reviewed and replied to a ticket that needed more information.