Web.com—How Do I Review and Reply to a Support Ticket?

Once you submit a support ticket, our team may have questions on further clarification or information.

Follow these steps to review your ticket and reply back with any additional information:

1. 1.  Click here to log into the Web.com Account Manager. 
2. The Home page of your Account Manager appears.
3. 2. In the main toolbar, click the Support menu. Then select the Online Customer Support option.
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5. 3. On the Support page, review the tickets that appear in your list:
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7. 4. Next to the ticket, click See Details.
8. 5. Click the Add Comment button.
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10. 5. Click the Add Attachments icon to add an image or additional file. 
11. 6. Click the Submit button.
12. You have reviewed and replied to a ticket that needed more information.