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Overview

If you are experiencing an SSL certificate pop-up when accessing your email, please click here for more information, including instructions on how to resolve the issue.

Note: Automatic setup of email accounts requires iOS version 9 or later and only supports the Safari internet browser.

Note:  Apple has released a security update in iPad and iPhone device operating systems to address a security vulnerability. For that reason, Apple recommends updating your OS to iPadOS 15.0.2 and iOS 15.0.2. To do that, go to Settings > General Software Update > Download and Install.

To set up your email on your iPhone or iPad, choose one of the options below.

Automatic Setup

You can automatically set up your email box on an iPhone or iPad device without having to enter any settings.

Here is what you will need to get started:

  • Your domain name
  • Email Address
  • Password

Here's how you set up your email box on your iPhone or iPad device: 

1. In the Safari internet browser, enter the URL in this format: mail.exampledomain.ext/ios.

Note: For example, if your domain name is cutecats.com, then you would enter mail.cutecats.com/ios.

2. On the Email Setup Page, enter your email address, then tap Get Started. A pop-up message appears:

3. Once you tap Allow, the profile will be downloaded. 

Note: You may get a pop-up that says, "Profile Downloaded - Review the profile in Settings app if you want to install it." If you get this message, go to Settings, click on Profile Downloaded, then click Install. After doing this, proceed to step 8.

4. When the message pops up confirming the download, tap Close.

5. Go into your settings and tap Profile Downloaded. You will see this above Airplane Mode.

6. On the Install Profile screen, tap Install.

7. Enter your passcode if prompted, then tap Install again.

8. Enter the password for the mailbox, then tap Next.

9. Once the setup has been completed, the Profile Installed screen appears:

10. Tap Done.

Your email setup is now completed. Your email account appears in the Mailboxes list in the Mail app on your device.

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Manual Setup

Follow the steps below to set up your iOS device:

Note: This article was created using an iPad (8th generation) running iPadOS 15.1. The steps should be the same for all devices running the same version of iOS and should be accurate even for most other versions of iOS.
 
If the steps are not the same, then we recommend that you utilize the settings found in the tables below and follow the on-screen prompts to set up your device. If you need additional assistance, please contact Apple support or
click here.

1. Tap the Settings icon.

2. Tap Mail.

3. Click Accounts.

4. Select Add Account.

5. Click Other.

5. Tap Add Mail Account.

6. Reference the tables below to enter your Name, Email, Password, and Description, then tap Next.

Field

Required Information

Name

Enter the name that you would like to have displayed when the recipient receives an email from you.

Email

Enter the full email address of the email box that you are currently setting up.
  Example: help@webmailhelp.com

Password

Enter the password of the email address that you set when you created the mailbox in your Account Manager.

Description

Enter the name of the account. This information is used to reference the account within the Mail application and device.


7. Select your Account type of either IMAP or POP, then reference the settings table below to enter the rest of the settings.

Settings

Required Information

Name

Enter the name you to display in the From field when a recipient receives your email.

Email

The full email address that you are setting up.
  Example: help@webemailhelp.com

Description

Enter the name of the account. This information is used to reference the account within the Mail Application and device.

Incoming Mail Server

 

Host Name

mail.<yourdomainname.com>
Example: mail.webemailhelp.com

User Name

The full email address of the email box that you are currently setting up.

Password

Enter the password that you set when you created the mailbox in your account manager.

Outgoing Mail Server

 

Host Name

smtp.<yourdomainname.com>
Example: smtp.webemailhelp.com

For Register.com customers:
mail.<yourdomainname.com> 
  Example: mail.webemailhelp.com

User Name

The full email address of the email box that you are currently setting up.

Password

Enter the password that you set when you created the mailbox in your account manager.

 

8. Tap Next to continue when you are finished.

9. If a pop-up window appears with the Cannot Verify Server Identity message for the incoming mail server, tap Continue to resolve the error.

9. Verify that Mail is toggled to on (green), then tap Save.

Your email account has been added. Tap the Mail app icon to start using your email on your iPhone or iPad device.

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Change Outgoing Server Ports

1. On the Home page, open the Settings app.

2. Click Mail.

3. Click Accounts.

4. Click the email address.

5. Click the email address again.

6. Under Outgoing Mail Server, tap the SMTP option.

7. Make sure the Primary Server is set to On.

8. Find the Server Port option.

  • If the value is 25, then remove and enter the alternate port of 2525 or 587.

  • You may need to try both ports before you can successfully send emails.

You have changed your outgoing server port.

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