Important: This article applies to Web.com® customers only.
Overview
Customer reviews and responses are an important aspect of any business listing. A review serves these purposes:
- Allows users to share their opinions and experiences of a service.
- Allows the business to open dialogues with their customers.
But, some customers might not know how to leave a review. The following article provides instructions on how to leave a review for a business on Google or Facebook using a Desktop or Mobile device.
Determine which product you want instructions for, then click the appropriate link for either Desktop or Mobile.
Google My Business
Write a review on Google My Business, using your Desktop:
1. Click here to sign into your Google account.
2. In either Google Search or Google Maps, enter the name of the business you want to leave a review:
Google Maps
Google Search
A panel appears that displays business information. Near the bottom of the panel you will find the option to write a review:
Google Maps
Google Search
4. Click Write a review.
Your review is published in the reviews section of the business listing.
Write a review on Google My Business, using your Mobile device:
1. On your mobile device, search for the business on either Google Search or Google Maps.
2. Scroll down and select the section to leave a review.
You may be asked to sign in to your Google account before you can leave a review.
3. Enter your review and select the number of stars you would like to leave, then select Post.
Your review is published in the reviews section of the business listing.
Note: The business may not have the reviews enabled.
Write a review on Facebook, using your Desktop:
1. Click here to log in to your Facebook profile.
2. Search for the business on Facebook.
3. On the left side of the page, select the Reviews option.
4. At the top of the reviews section, select the number of stars you would like to leave for your review.
5. Leave your review in the text box and click the Done button.
Your review is published in the reviews section.
Note: The business may not have the reviews enabled.
Write a review on Facebook, using your Mobile device:
1. Click here to log in to your Facebook profile..
2. Click the Search icon. Then enter the business name to search.
3. Select the Review option under the business name.
4. Leave your review in the text box and select Post.
Your review is published in the reviews section.