If you’ve changed your mind about transferring in a domain name, simply ensure that your domain name is locked and use the Decline option in the approval email from your current registrar.
However, if you did not request the transfer or suspect fraud, then please contact our customer support team immediately.
If you wish to cancel a transfer, then please contact our customer support team via phone or our customer ticketing system. Please have the following information ready:
- User ID
- Domain name
- Reason for cancelling the transfer
If you are transferring your domain out of our company, then the transfer needs to be cancelled by your new registrar. Please contact their customer support team for further assistance.