Important: This article applies to Network Solutions® customers only. 


SiteLock® helps to protect your website against cyber threats like malware. Websites that protect against malware are more likely to be trusted by the consumers that visit them. Depending on your package, you will receive daily scans, automated malware removal, and vulnerability patching, and a web application firewall to block harmful traffic from entering your site.

If your domain is hosted with Network Solutions, your SiteLock® account is automatically set up for you. You will need to log into your Network Solutions account and verify that the service is set up and ready to go.

Important: If you are not hosted with Network Solutions and need more information, please click here for additional instructions. 

Select the option below for further assistance.

What Does SiteLock® Offer?

The SiteLock® Packages are:

SiteLock Premium

  • Daily scan and malware removal with the option to automatically remove malware.
  • You can also display a SiteLock Trust seal on your website.

SiteLock Defend

  • Daily scan and malware removal with the option to automatically remove malware.
  • Scans for vulnerability include a global content delivery network (CDN), compatible with an SSL Certificate, and blocks OWASP’s top 10 threads. You can also display a SiteLock Trust seal on your website.


  • Remove any unwanted malware from your web pages within minutes—most malware scans are complete within two hours for an entire website.
  • This service is a one-time malware fix for any website that has been hacked.

SiteLock911 + Defend

  • Daily scan and malware removal with the option to automatically remove malware.
  • Scans for vulnerability include a global content delivery network (CDN), web application firewall, compatible with an SSL Certificate, and blocks Open Web Application Security Project (OSWASP) top 10 threats.
  • You can also display a SiteLock Trust seal on your website.

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How to Set Up SiteLock®

Below are the steps to set up your SiteLock® service.

1. Click here to log into your Network Solutions Account Manager with your account credentials.

2. On the left side of the page, click Security Products.

3. On the Security Products page, click the Manage button next to the SiteLock® product.

 Note: You can also set up SiteLock® from your Account Manager homepage by clicking SETUP under the Ready to Setup notification.

4. Click the Proceed button to Accept Terms of Service.

5. The SiteLock® Details page appears. Click the Launch link.

On the dashboard page, in the Security Summary section, click your domain.

6. You will see a Configuration Alert. You will see SMART configuration and TrueShield configuration. Click your option below to see the instructions.

  1. SMART – (Secure Malware Alert and Removal Tool) runs once daily, downloading your website files and scanning for malware. If SMART finds known malware, it will automatically remove it or send you an alert based on your preferences.
  2. TrueShield – Allows the TrueShield Web Application Firewall to better protect the SSL certificate. This requires a CSR to be manually generated. Please note, this setup requires you to change your A Records(s) and CNAME alias in your Advanced DNS.

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SMART and SMART 911 Setup

Follow the below instructions for SMART and SMART 911 Setup.

Note: These steps require that you set up FTP in your Hosting Package or WordPress package first.

1. Click Configure next to SMART.

2. In Method for File Transfers, select FTP, SFTP, or FTPS.

3. Enter the FTP host address, (S)FTP Port Number, User ID, and Password, then click Test Connection.

4. Once the test connection is complete, select the Root Directory for your Hosting or WordPress website, then click This Is It.

If you get an unable to verify notification, click Reactivate.

5. In the SMART Settings, select whether you want the malware automatically removed or just to warn you.

Note: We recommend automatically remove the malware. If you select this option, you should regularly backup your website.

6. The SMART service or both the SMART/911 services are now set up and appear green:

Note: Hovering over the icon will show the status.

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TrueShield Setup

If you have an SSL certificate associated with your Network Solutions Hosted account, then the certificate is automatically installed. The TrueShield icon appears with a green checkmark. If you see the yellow exclamation point, you will need to follow the below steps to set up TrueShield.

If you have an SSL certificate purchased elsewhere for this domain, then you will need to contact your Certificate Authority for the appropriate files to upload to the SiteLock dashboard using the steps below.

Note: These steps require that the SSL Certificate be issued and installed first. For instructions on how to set up an SSL Certificate, click here.

1. Click on Settings, then TrueShield Settings.

2. Under Traffic Routing, select Route my traffic via SiteLock’s network and the two options below it, then click Save Traffic Routing.

3. If you have not set up your SSL Certificate, you will see the section that shows your SSL Certificate is not installed. If you see this, click Configure SSL to configure your SSL certificate.

4. Click Configure SSL in the SSL Configuration Status section.

5. In Step 1, Manage SSL, click Validate Domain Ownership. The TXT record will be automatically entered if the DNS is pointed to Network Solutions.

6. If the SSL certificate and hosting are with Network Solutions, it should automatically upload. You may need to change the IP Address (A record) in Site IP to the IP Address showing in Account Manager after installing the SSL Certificate.

  • Click here for instructions on locating Advanced DNS.

Note: If the SSL certificate did not automatically install, please follow the remaining steps below. 

7. In Step 1, Manage SSL, click Manage Certificate, then click Upload Certificate.

8. Click Choose File to locate the CRT file for the domain.

9. Click Choose File to locate the Private Key.

10. You will see a Passphrase field. This field is optional and only added in the Certificate Signing Request (CSR) when your SSL certificate is generated with your Hosting or SSL provider.

11. Once you are done, click Submit.

12. TrueShield is now set up and will appear green.

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SiteLock Defend/SiteLock Defend +911 Optional Features

SSL Scan

Follow these steps to enable the SSL Scan service:

1. On the dashboard page, hover over and click the Configure SSL Scan icon.

2. In the Add Host panel, type the domain name that should be on your SSL certificate.

3. Click the Submit button.

4. On the dashboard page, the SSL Scan icon is now at Pending status.

If the SSL certificate is valid, then the scan will successfully be configured. The status on the SSL Scan icon changes from Configure to Good.

Note: The SSL scan can take up to 24 hours to configure.

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Network Scan

Follow these steps to enable the Network Scan service:

1. On the dashboard page, hover over and click the Configure Network Scan icon.

2. On the Network Scan panel, click the Scan Now icon.

The system gets to work to scan your files and reports back any suspicious activity.

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Trust Seal

Follow these steps to set up and customize the Trust Seal badge to appear on your website:

1. In the upper left-hand corner of the main Dashboard page, click the Trust Seal icon.

2. In the Step 1 panel, click the drop-down arrow to select the appropriate language. Then click the Next button.

3. In the Step 2 panel, click the drop-down arrows and select the appropriate values for these options—Color, Size, and Style:

4. Click the Next button.

5. In the Step 3 panel, select the location on where to place the Trust Seal icon on your website pages. Then edit, as necessary, the HTML tags to change the standard appearance of the SiteLock icon:

6. Click the Save Configuration Settings button.

7. Then click the Step-by-Step guide link to learn how to install the Trust Seal badge onto your website pages.

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Platform Scan

The SiteLock system automatically detects if you have an open-source application installed, such as WordPress. If you have WordPress installed, you’ll see the following WordPress Scan icon on your dashboard page:

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