In order to transfer a domain name into our company, the domain name must be unlocked. A domain name can be locked at your current registrar for various reasons.

Unfortunately, because we do not host your domain name, we are unable to tell why your domain is locked. You may be able to remove the lock simply by logging into your current registrar’s control panel. If not, please call their customer support team for assistance.

Please see the following descriptions for resolving various types of domain locks that you may encounter with your domain. If you are unsure which type of lock applies to your domain or need help removing it, then please contact your current registrar.

Transfer In

Most registrars lock your domain name to prevent fraudulent transfers. This feature is often made available to the domain owners to prevent unauthorized changes to domain settings. With a few exceptions, most providers will allow you to switch this feature on or off online in your current control panel.

If your registrar does not unlock the domain or provide you with a reasonable method to unlock it within five days of your request, then please submit a Transfer Complaint to ICANN, the governmental body which regulates the domain name industry.

Domain Age Lock

If you registered or transferred your domain name less than 60 days ago, then your domain is locked by your current registrar for security reasons. This lock cannot be removed, but don’t worry, you have 90 days to complete the transfer.

Change Registrant

Domain name registrars are required to lock a domain name for 60 days any time a material change is made to the registrant (domain owner) contact information.

Material changes include:

  • Email address
  • First and last name
  • Organization name

This lock cannot be removed, but don’t worry, you have 90 days to complete the transfer.

Legal Lock

In certain situations, your current registrar is legally obligated to lock your domain name. For example, if the ownership of the domain name is under dispute in a court of law. In some cases, it is still possible to move your domain name to another registrar. Please contact your current registrar for assistance. You may also learn more about transferring domain names during a legal dispute on the ICANN website.

Registry Lock

Some web service providers offer a Registry Lock feature, which is intended to protect your security by blocking any changes to your domain name.  Other providers may apply this feature as a general rule. Registry lock can be removed by contacting your current registrar.

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