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Important: This article applies to all Web.com customers.


Overview

This article goes into detail on the different types of domain locks. Please select an option below for more information.

What is Legal Lock?

Domain Legal Locks are designed to enhance your safety and security. Domains are often locked due to suspicious activity to avoid fraudulent transfers, dispute resolutions, and more.  A brief investigation will be necessary to unlock it for your safety. You will then be contacted within 1-2 business days. Investigations and lock release may require additional time and will be communicated on a case-by-case basis.

What is Transfer Lock?

Domain Transfer Locks are applied by the Registrar to prevent accidental or unwanted changes to a domain.

A transfer lock protects a domain name from being transferred out of your account by an unauthorized user. This lock is an added layer of protection to keep your domain names registered to you or your business even if someone were to obtain your unique authorization code. 

To Turn on/off transfer lock, follow these steps: 

1. Log into the Account Manager. 
2. Click on Domain Names on the left-hand side of the page. 
3. Scroll down and under Transfer or Move Domain, switch transfer lock on/off beside Domain Locked.  


If your Account Manager shows as the image below, follow the below steps: 


1. Click the Domains tile.  
2. In your Domains list, click the domain you want to edit transfer lock.  
3. On the Domains Overview page, you can edit Transfer Lock to on/off.  


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What is OCRA Lock?

To ensure that you are receiving the highest level of security protection when registering your domain name with us, a lock status will be placed on your domain when certain changes are made to your account. 

The OCRA lock is placed when you update the following information in conjunction with a password reset.: 

  • The Primary Contact name is changed. 

  • The Primary Contact e-mail address is changed. 

  • The WHOIS Admin Contact e-mail address is changed. 

  • The WHOIS Admin Contact is replaced. 

  • User merge in Account Manager. 

  • The Primary Contact is changed. 

Affected Domain Extensions 

A 30-day OCRA-lock (Outbound Change of Registrar) will be placed on the following domain extensions when certain account changes have occurred within the last 30 days: .com, .net, .org, .biz, .info, .tv, .cc, .name, .us, .mobi, .cn 

An email will notify you that a change has occurred on your account that has resulted in an outbound transfer lock being applied.  

The OCRA-lock is set on the domain on the day the change is made. If any subsequent changes occur in the account after that time, the lock date is reset. 

When certain changes are made on an account in coordination with a password reset, all eligible domains currently residing in that account will be placed on an OCRA Lock. It only applies to domains that exist in the account at the time of the change. If a new domain name is purchased or moved to the account, this will not affect the new domain(s). 

 


Note: The lock will automatically be removed 30 days after the account changes have been made.


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What is COR Lock?

COR (Change of Registrant) Locks are applied by ICANN to increase the security of a domain to prevent hijacking or other potential hazards. If you are the Registrant or Primary Account Holder, updates made to your contact information that involve changes to the registrant's name, email address, or organization name will result in a 60-day COR Lock on all domain names associated with your account.

COR Locks are triggered by a few things: 

1. When there are certain changes to the Registrant’s information. This includes an internal transfer (also known as an RNCA or Registrant Name Change Agreement), or any changes to the Registrant’s name, email address, or organization name. 
2. It can also be triggered by a change of Administrative email address if there is no Registrant email address displayed in the WHOIS database.  
3. When the domain transfers from one party to another.


Depending on the change, you will be required to verify the requested updates via a confirmation email. You will still be able to manage and renew your domain names while on the 60-day lock. You will not, however, be eligible for a domain transfer until the lock has been lifted. 


Note: We are unable to remove this lock for clients as it is an ICANN Requirement. More information can be found on the ICANN website here.


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