Important: This article applies to Network Solutions® customers only.

There are several reasons why you might not have received the approval emails for your domain transfer into Network Solutions. But don’t worry—most issues are quick and easy to fix.

The transfer is not in the Pending Authorization status yet

After ordering the transfer, check the transfer status in your Network Solutions account. If the status appears as In Progress, then please allow us some time to retrieve your contact details and send the transfer approval email. This usually only takes a few minutes. In rare cases, emails may require up to 48 hours.

Invalid or outdated administrative contact is listed for your domain in WHOIS

Authorization emails are sent only to the email addresses listed in the WHOIS service for your domain name. Click here to see the email addresses that are listed. If you do not have access to the email address, then please call your current registrar and explain that you would like them to update the email address to transfer out.

Note: Do not update the email address yourself, as this often triggers a 60-day lock.

Privacy features are enabled

Please disable any WHOIS privacy features. Some registrars do not allow transfers when privacy is enabled. Other privacy services forward email from a proxy address—the authorization email might go to your Spam folder. 

The email went to the Spam/Junk folder

If the Transfer Approval email does not appear in your inbox, then please check your Spam/Junk folders. Some email service providers filter automatic emails. Please configure your spam filters to allow the receipt of emails from and from your current registrar.