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While WordPress® is designed to be an easy-to-use, highly customizable website creation tool, some users may face difficulties working on their website. The good news is that the problem you are facing has either been solved already by other users in the WordPress community or our own support team.

For more information, please see the following articles on common problems in WordPress:

In addition to those full articles, please see these frequently asked questions:

How Do I Add More Themes?

Due to the popularity of WordPress, there is a huge library of user created themes. However, not all themes are created equal and some may contain vulnerabilities or exploits. It is unfortunate that this is even needed, but in order to protect your website it is necessary for your themes to be carefully selected and managed by our team of experts.

We have hand selected the most popular themes that will be kept secure and up to date. We are confident that you will be able to find a theme that fits your needs and keeps your website protected at the same time.

We are constantly updating our product and if there is enough demand for a specific theme we will certainly look to add that.

How Do I Add My Own Plugins?

Due to the popularity of WordPress, there is a huge library of user created plugins. However, not all plugins are created equal and some may contain vulnerabilities or exploits. It is unfortunate that this is even needed, but in order to protect your website it is necessary for your plugins to be carefully selected and managed by our team of experts.

We have hand selected the most popular plugins that will be kept secure and up to date. We are confident that you will be able to find a plugin that fits your needs and keeps your website protected at the same time.

We are constantly updating our product and if there is enough demand for a specific plugin we will certainly look to add that.

Do I Have FTP Access to Make Changes to My Files Directly on the Server?

Due to the nature of this particular product, there is no FTP access. This decision was made for security reasons to protect your website from hackers or exploits that are caused by having FTP access.

We are confident that you will be able to accomplish your needs utilizing the WordPress dashboard and your Network Solutions Account Manager.

How Do I Install Secure WordPress?

For the full instructions on installing Secure WordPress, please see What is Secure WordPress, and How Do I Install It?

How Do I Install the Included Xpress SSL Certificate?

For the full instructions on installing your SSL certificate for WordPress, please see How Do I Install My nsProtect Secure Certificate on My Secure WordPress?