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Important: This article does not apply to Secure WordPress.

An out-of-date or faulty plugin can cause issues with your WordPress® website. Troubleshooting your installed plugins is the only way to determine if your plugins are the issue.

To troubleshoot your plugins, you must first turn them all off. Then, you can turn them back on one at a time and verify the plugin that causes your website to not function normally.

If the issue is preventing you from using the WordPress Administrator panel, then you will have to to complete this process using either FTP or phpMyAdmin.

Method 1: Turning Off Plugins Using FTP

To complete these steps, you will need to connect to your website with either an FTP program or the File Manager. For more information, please see the following articles:

Using FTP, follow these instructions to turn off your plugins:

  1. 1. Connect to your WordPress website using the FTP program. For more information, please see FTP FAQs and Troubleshooting.
  2. 2. Open the /wp-content folder.
  3. 3. Find the plugins folder, then rename it to plugins.deactivate.
  4. 4. Once renamed, log in to the WordPress Administrator panel. For more information on how to access the WordPress Administrator panel, please see How Do I Update My WordPress Plugins and Themes Using the WordPress Administrator Panel?
  5. When you log in to the WordPress Administrator panel, your plugins are deactivated.
  6. 5. Repeat steps 1-2, then rename the plugins.deactivate folder back to plugins.
  7. 6. In the WordPress Administrator panel, turn on one plugin at a time.
  8. Note: Test your website after turning on a plugin to make sure it is working correctly. If the issue returns, you know exactly which plugin caused the problem.

Method 2: Turning Off Plugins Using phpMyAdmin

To complete these steps, you will need to use phpMyAdmin. For more information, please see How Do I Access phpMyAdmin?

Note: Only users with knowledge of how to navigate and make changes to a database using phpMyAdmin should use this method.

  1. 1. Log in to the phpMyAdmin that is connected to your WordPress database.
  2. 2. In the WordPress database, locate the wp_options table.
  3. 3. Select the active_plugions option, then change the value to a:0:{}.
  4. All plugins will turn off.
  5. 4. Once changed, log in to the WordPress Administrator panel. For more information on how to access the WordPress Administrator panel, please see How Do I Update My WordPress Plugins and Themes Using the WordPress Administrator Panel?
  6. 5. In the WordPress Administrator panel, turn on one plugin at a time.
  7. Note: Test your website after turning on a plugin to make sure it is working correctly. If the issue returns, you know exactly which plugin caused the problem.