Download a Program
Open the search engine of your choice and search for an FTP client application.
If you do not already have one, we recommend the 3rd party client, Filezilla. Click the following link to download FileZilla directly:
How Do I Start Uploading Files Using FTP?
Follow these instructions to upload files using FTP:
- 1. Connect to your FTP application—Enter your FTP Server name, user name, and password.
- 2. Click Connect or OK in your FTP application.
- 3. Find the files on your local computer that you want to upload. Then drag and drop files to the /htdocs folder or to the sub folder to which your domain name is assigned.
- On Windows 2008 servers, the root folder is labeled www and not htdocs. If you purchased a Windows hosting package after 9/6/2012 you are on a Windows 2008 server.
Note: Depending on your FTP client, you may need to click the /htdocs or /www folder or subfolder to which your domain is assigned. You will see a similar layout representation as seen in the following image:
FTP Troubleshooting and Tips
The following is a list of steps you can take to troubleshoot problems using FTP:
- 1. Ensure that you have assigned your domain name to the appropriate hosting package.
- 2. The root directory for the website is /HTDOCS, this is the default directory where your website must be uploaded.
- On Windows 2008 servers the root folder will be labeled www and not htdocs. If you purchased a Windows hosting package after 9/6/2012 you are on a Windows 2008 server.
- 3. If you have assigned the domain to a sub folder of HTDOCS or WWW, be sure to upload your files to your specified folder.
- 4. UNIX® based nsHosting™ packages are case sensitive. Be careful when using capital letters in filenames.
- 5. Make sure your home page is an approved file name. The most common file name for your home page is index.html.