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Important: This article applies to Network Solutions® customers only.

Network Solutions® values your business and we would appreciate the opportunity to resolve any issues that may have led to your decision to transfer.

Note: If you are transferring your Domain Name due to a change in your hosting provider, in most cases this is not necessary and it can take much longer to transfer the name to another registrar than to change your hosting within your Account Manager.

Please call one of our transfer specialists at 1-877-307-1435 any time, if there is anything we can do to maintain your business, or if you have any questions about other options that may be available to you.

Due to registry requirements, the following extensions require the Primary Contact of the account to call our customer support to proceed with a transfer between registrars:

.ac.am.at.be
.ca.ch.cz.de
.es.eu.fm.in
.io.jp.li.lo
.mx.nl.nz.nu
.pl.ru.sg.sh
.tk.uk  

Note: For the .uk, please also obtain the TAG from the gaining registrar prior to calling.

Only the Primary Contact of an account can make the following changes. If you do not see the Turn Off Transfer Lock option or the Request Authorization Code link while following the steps below, then you are not logged in as the Primary Contact of the account.

There are four steps to prepare a domain name for transfer:

  • Turning off Domain Protect.
  • Requesting your Authorization Code.
  • Deactivating Private Registration, if you purchased it, for the Domain Name.
  • Making sure that the WHOIS Administrative Contact email address is correct.

Turn Off Domain Protection and Request Your Authorization Code

Follow these instructions to turn off domain protection and request your authorization code:

  1. 1. Click here and log in to the Account Manager.
  2. 2. Click My Domain Names under the My Products and Services tab.
  3. 3. If you have only one domain name, continue to the next step. If you have multiple Domain Names, then click Manage to the right of the domain name that you want to change.
  4. 4. In the Details section, click Turn Off in the Transfer Lock row.
  5. 5. On the next page, check the option next to Leave Domain Transfer Lock Off, and then click Save.
  6. 6. Return to the Details section. Click the Request Authorization Code in the Transfer Lock row.
  7. 7. On the next page, you can choose to renew for the special renewal rate. Click Renew Now or click Continue Transfer.
  8. 8. Check the box that you acknowledge the warning, then click Continue Transfer.
  9. 9. Choose the options from the drop-down menus, then click Request Authorization Code.

The Domain Name is now unlocked in your Account Manager. It may take up to 24 hours for the update to show throughout the internet. Your Authorization Code will be emailed to the Primary Contact in three days. Authorization Codes are not required for .bz, .cc,.gd, .im, .tc, .tel, .tv, .vg, and .ws extensions.

Turn Off Private Registration (if already purchased for the Domain Name)

Follow these instructions to turn off private registration:

  1. 1. Click here and log in to the Account Manager.
  2. 2. Click My Domain Names under the My Products and Services tab.
  3. 3. If you have only one domain name, continue to the next step. If you have multiple Domain Names, then click Manage to the right of the domain name you want to change.
  4. 4. In the Details section, click Turn Off or Request Authorization Code in the Domain Protect row.
  5. 5. Select Turn Private Registration Off, then click Go.

The Private Registration has been deactivated. It may take anywhere up to 24 hours for the update to show throughout the internet.

Confirm the WHOIS Administrative Contact Email Is Correct for the Domain Name

You can look up the WHOIS information for the domain name here. If the WHOIS information is not correct, click here for instructions on updating the WHOIS information.

Confirm the Primary Contact (Registrant) Email Is Correct for the Domain Name

You can verify the Primary Contact email address by logging into your Network Solutions account and viewing the Primary Contact email address listed under the User Profile.

If the information is incorrect, click the Edit User Profile button to modify the email address.

Once you have followed these steps, the transfer can be initiated with the gaining registrar. An email will be sent by the gaining registrar to the WHOIS Administrative Contact with instructions on approving the transfer. Once you have approved the transfer, it takes between 5 and 7 days for the transfer to complete.

During this time, there can be no changes made to the Domain Name, including DNS server changes. If you need to change your DNS servers, please make sure the changes are in effect prior to approving the transfer through the gaining registrar.

Issues with the Transfer Process

The following are common items that can cause transfers to be delayed or failed:

  • The domain name has not been registered for 60 days.
    • ICANN regulations state that a Domain Name cannot be transferred within 60 days of initial purchase. There is no way to bypass this regulation.
  • The authorization code is denied.
    • As authorization codes are random sets of letters and numbers, are case sensitive, and may contain characters that would be mistaken for other characters. We advise to copy and paste the authorization code from the email we send rather than typing it in the new registrar’s system.
  • The Domain Name is expired and deactivated.
    • While most expired domain names may be transferred, if the domain name has been deactivated, it will require contacting us to have the name reactivated. Please call a transfer specialist at 1-877-307-1435 for assistance.
  • There is a 30 day transfer lock on the Domain Name.
    • We place a high value on the security of our customers’ accounts and domain names, therefore we have a process in place to lock the domain names in an account for 30 days when any of the following changes are made within 7 days of a password reset to help prevent fraudulent transfers.
      • Primary Contact email change
      • Primary Contact name is changed
      • WHOIS Administrative Contact email is changed
      • WHOIS Administrative Contact is changed
      • User IDs are merged
      • Primary Contact is replaced
    • If you have a transfer lock on your Domain Names, the Primary Contact of the Account can contact our transfer specialists at 1-877-307-1435 for assistance with having the lock reviewed for expedited removal.

There may be other situations where a domain name, or even an entire account, may not be allowed to transfer. If you have any questions, you can always contact a transfer specialist at 1-877-307-1435 for more information.