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Important: This article applies to Network Solutions® customers only.

Understanding .ca Registration Requirements

To register a .ca domain name, you must meet the Canadian Presence Requirements specified by the .ca registry (CIRA). When registering a .ca domain name you must identify which Canadian Presence Requirement you meet. The entity that you select is your Canadian Presence Type.

You can change your Canadian Presence Type once you have registered your .ca domain name.

Receiving Emails from CIRA

You must establish an account at the .ca registry (CIRA) to complete the set up of your .ca domain name. You will receive an email from CIRA after registering your .ca domain name with your CIRA user ID and temporary password and the URL where you must go to set up your CIRA account.

CIRA also requires that you log into your CIRA account to approve critical changes to your .ca domain name and associated account information. Critical changes include but are not limited to the following changes:

  • Changes to your address and contact information
  • Changes to your Canadian Presence Type

Finally, CIRA will periodically send you email regarding your .ca domain name and your CIRA account, for example renewal notices, any applicable policy changes, etc.

The emails sent by CIRA which require action are outlined as follows:

CIRA Email DescriptionRegistrant Action Required
Complete .ca domain name registration/CIRA account set upGo to https://services.cira.ca/agree/agreement/agreement.jsp within seven days of registering your .ca domain name and log in with your CIRA user ID and temporary password. You will be requested to accept or reject the CIRA Registrant Agreement, confirm your contact information, and choose if you want to assign Change Without Authorization ability to Network Solutions®.

Note: If you reject the CIRA Registrant Agreement, then your .ca domain name will be deleted.
Confirm your account informationCIRA may request that you confirm the accuracy of the information provided when you registered your .ca domain name. CIRA will send you an email requesting that you log into your CIRA account to confirm or update your registration information (for example, address, Canadian Presence Type, etc.).

You must confirm/update this information within 30 days of receiving the email otherwise your .ca domain name(s) may be suspended.
Confirm the change to your Canadian Presence TypeIf you update your Canadian Presence Type via the Network Solutions Account Manager, then CIRA will send you an email requesting that you log into your CIRA account to confirm this change. If you do not approve this change within seven days the change will be null and void at CIRA.

Retrieving Your CIRA User ID/Password

If you have not set up your CIRA account, you may retrieve your CIRA ID and temporary password from Account Manager by following the instructions below:

  1. 1. Click here and log in to the Account Manager.
  2. 2. Select your .ca domain name in the My Domain Names section.
  3. 3. Your CIRA user ID and temporary password will appear above the Domain Details section.

Once you have set up your CIRA account, the link within Account Manager to access the CIRA Web site and to view your CIRA user ID and temporary password no longer displays.

If you have already set up your CIRA account follow the instructions below to request your CIRA user ID and password:

  1. 1. Go to https://registrants.cira.ca/user
  2. 2. Click the Forgot your Registrant User Account or password? link.
  3. 3. Enter your .ca domain name, then click Submit.
  4. Your CIRA user ID and password is emailed to the email address on file with CIRA for the administrative contact of your .ca domain name.

Getting Started with the .ca Registry

Once you have registered your .ca domain name at Network Solutions®, you must set up an account with the .ca registry (CIRA). CIRA will send you an email with your CIRA user ID and temporary password shortly after you register your domain name. You must go to https://registrants.cira.ca/user within seven days of registering your .ca domain name and log in with the user ID and password that CIRA provided. You will be requested to accept or reject the CIRA Registrant Agreement, confirm your contact information, and choose if you want to assign Change Without Authorization ability to Network Solutions.

If you reject the CIRA Registrant Agreement or do not set up your CIRA account within seven days, then CIRA will delete your .ca domain name. You may request a one time seven day extension to set up your CIRA account by following the instructions below:

  1. 1. Click here and log in to the Account Manager.
  2. 2. Select your .ca domain name in the My Domain Names section.
  3. 3. Your CIRA user ID and temporary password will appear above the Domain Details section.
  4. 4. Click the Request Extension button to submit the seven day extension request.

After you have finished setting up your CIRA account, you may begin managing your .ca domain name in the Network Solutions Account Manager.

Changing Your Canadian Presence Type

You may update your Canadian Presence Type by logging into Account Manager and following the instructions below:

  1. 1. Click here and log in to the Account Manager.
  2. 2. Click the Account Settings tab.
  3. 3. In the Account Settings, click the Accounts and Contacts section.
  4. 4. Your current Canadian Presence Type will appear in the .ca Nexus Information section.
  5. 5. Click Edit to modify your Canadian Presence Type.
  6. 6. A new page will appear where you will be able to select a new Canadian Presence Type from a drop-down menu.
  7. 7. Once you have selected your new Canadian Presence Type, click Go to update your account.
  8. Your updated Canadian Presence Type appears on the Edit Account Information page.

You will also receive an email from the .ca registry (CIRA) requesting that you log into your CIRA account and approve the Canadian Presence Type change request. Once you have approved the request at the CIRA website your Canadian Presence Type update will be completed.

Change without Authorization

When you set up your CIRA account for the first time you will be asked if you want to provide Change Without Authorization capability to Network Solutions®. Change Without Authorization allows Network Solutions to make administrative contact updates to your .ca domain name at CIRA on your behalf that you request via Account Manager or Customer Service without your prior express approval.

For example, if you made a change to your email address via Account Manager, the process below will be followed:

Network Solutions Assigned Change Without Authorization Ability

  1. 1. Network Solutions updates our system with your new email address. These changes are reflected in your account, which you can view in Account Manager.
  2. 2. Network Solutions submits the request to CIRA.
  3. 3. CIRA sends a confirmation to Network Solutions stating that the request has been processed in the CIRA system.

Network Solutions Not Assigned Change Without Authorization Ability

  1. 1. Network Solutions updates our system with your new email address. These changes are reflected in your account, which you can view in Account Manager.
  2. 2. Network Solutions submits the request to CIRA.
  3. 3. CIRA sends an email to you requesting that you log into your CIRA account to confirm the request.

Once you confirm the request, CIRA sends a confirmation to Network Solutions stating that the request has been processed in the CIRA system.