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Click a link below to read more about Windows 8 Mail frequently asked questions and troubleshooting tips:

Why do I have to use IMAP. Why can’t I use POP3?

Unfortunately, Windows 8 Mail lacks support for POP3. This was a decision made by Microsoft. If you need to use POP3, there are other 3rd party programs or applications that you can use.

I cannot seem to get my Windows 8 Mail to receive email, but I am getting email into my webmail. How do I verify the settings?

Reference the setup article for the settings table and ensure you have the information entered correctly.

To access settings:

  1. 1. Open Windows 8 Mail.
  2. 2. Swipe left from the edge of the screen or maneuver your mouse to the far right and click or tap Settings.
  3. 3. Click or tap Accounts.
  4. 4. Click or tap the account that you would like to modify.
  5. 5. Click here to reference the table in the setup article to ensure that you have entered the correct settings.

I cannot seem to send email. How do I update my Outgoing Server settings?

This is typically a result of an incorrect setting related to your Outgoing mail server. Ensure the Outgoing server and port is correct. Also, ensure that you have checked the boxes for Outgoing server requires authentication and Use the same username and password to send and receive email.

Reference the setup article for the settings table and ensure you have the information entered correctly.

To access settings:

  1. 1. Open Windows 8 Mail.
  2. 2. Swipe left from the edge of the screen or maneuver your mouse to the far right and click or tap Settings.
  3. 3. Click or tap Accounts.
  4. 4. Click or tap the account that you would like to modify.
  5. 5. Click here to reference the table in the setup article to ensure that you have entered the correct settings.

I am using IMAP, but not all of my folders are showing. How do I subscribe to all folders?

Windows 8 mail will typically configure these for you by default. However, if you would like to change the default settings, you may.

  1. 1. Open Windows 8 Mail.
  2. 2. Swipe left from the edge of the screen or maneuver your mouse to the far right and click or tap Settings.
  3. 3. Click or tap Accounts.
  4. 4. Make the required changes using the selection boxes under the Special folders section.

I had to change my mailbox password, how do I update my Windows 8 Mail with my new password?

You can update your password in the settings section on Windows 8 Mail.

  1. 1. Open Windows 8 Mail.
  2. 2. Swipe left from the edge of the screen or maneuver your mouse to the far right and click or tap Settings.
  3. 3. Click or tap Accounts.
  4. 4. Click or tap the account that you would like to modify.
  5. 5. Update your password in the Password field.