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Note: This article was created using a Mac running Sierra. The steps should be the same for all devices running the same version of OS X.

If you find that the steps are not the same, then we recommend you use the settings found in these tables and follow the panel prompts to set up your device. If you need additional assistance, then please contact Apple support.

Follow the steps below to set up Mac Mail:

  1. 1. Open the Mac Mail Program and select Add Account from the Mail drop-down.
  2. 2. Click Other Mail Account when prompted to choose a mail account provider.
  3. Click the Continue button.
  4. 3. Enter your information in the following fields, then click the  Sign In button.
  5. Setting Required Information
    Name Enter the name to display in the From field when someone receives an email from you.
    Email Address Enter the full email address that you are setting up.
    Example: help@webemailhelp.com
    Password Enter the password that you set when you created the mailbox in your account manager.
  6. 4. You may receive an error that says Unable to verify account name or password. This is because you are using a custom domain name that will require some additional setup steps.
  7. Reference the following table to enter the remaining settings, then click the  Sign In button.
  8. Setting Required Information
    Email Address Enter the full email address that you are setting up.
    Example: help@webemailhelp.com
    User Name Enter the full email address of the email box that you are currently setting up.
    Example: help@webemailhelp.com
    Password Enter the password that you set when you created the mailbox in your account manager.
    Account Type Select IMAP or POP3.
    Incoming Mail Server mail.exampledomain.ext
    Example: mail.webemailhelp.com
    Outgoing Mail Server

    smtp.exampledomain.ext
    Example: smtp.webemailhelp.com

    For Register.com customers:
    mail.exampledomain.ext
    Example: mail.webemailhelp.com

  9. Note: Mail server may be referred to as host server.

  10. 5. Mac Mail will attempt to use an SSL certificate by default in the setup process.
  11. Because you are using a custom domain name, you are likely to get errors that state Mail can’t verify the identity of the server. Therefore, you need to direct Mac Mail to trust the certificate that is provided.
  12. To start, click Show Certificate.
  13. 6. Select the line that reads that reads *hostingplatform.com. Click Trust.
  14. Three selection boxes appear.
  15. 7. For all three options, select Always Trust, then click the  Continue button.
  16. 8. If prompted, enter your computer’s administrator account information. This is the Administrator username and password for your Mac computer.
  17. Click Update Settings.
  18. 9. Select the apps you want to use for this account. You should at least select Mail, but it is recommended to also select Notes. Click Done.
  19. Your email account has been added.
 

Authentication: Be sure that Password is selected from the dropdown menu.
 

Your email account has been created, but you'll want to verify a few steps before you get started. Select "Preferences" from the Mail menu, and click on the "Accounts" tab from the Preferences window.
 

  1. 1. Select your new account from the left hand column.
 
  1. 2. Click the "Advanced" tab and uncheck the box to "Automatically detect and maintain account settings."
  2. 3. Navigate back to the "Account Information" tab. This time, select Edit SMTP Server List... from the Outgoing Mail Server (SMTP) drop-down menu.
 
  1. 4. You will be taken to the SMTP server list. Make sure that you have selected the correct email address. Click the "Advanced" tab and verify the following settings:
  2.  
    1. • Be sure the box to "Automatically detect and maintain account settings" is not checked!
    2. • Enter your desired outgoing mail port. Since many ISPs block port 25 (the default outgoing mail port), we strongly suggest using port 587, or port 465 if SSL is enabled.
    3. • Select "Password" from the Authentication drop-down menu, and make sure the "Allow insecure authentication" box IS checked. If you don't see this option, you may need to update Apple Mail or Yosemite to the newest version.
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