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Note: This article was created using a Mac running El Capitan. The steps should be the same for all devices running the same version of OS X.

If you find that the steps are not the same, then we recommend you use the settings found in these tables and follow the panel prompts to set up your device. If you need additional assistance, then please contact Apple support.

Follow the steps below to set up Mac Mail:

  1. 1. Open the Mac Mail Program and select Other Mail Account when prompted to choose a mail account provider.
  2. Click Continue to proceed to the next step.
  3. 2. Enter your information in the following fields and then click Sign In:
  4. SettingRequired Information
    NameEnter the name to display in the From field when someone receives an email from you.
    Email AddressEnter the full email address that you are setting up.
    Example: help@webemailhelp.com
    PasswordEnter the password that you set when you created the mailbox in your account manager.
  5. You may receive an error that says Unable to verify account name or password. This is because you are using a custom domain name that will require some additional setup steps.
  6. 3. Reference the following table to enter the remaining settings and then click Sign In.
  7. SettingRequired Information
    Email AddressEnter the full email address that you are setting up.
    Example: help@webemailhelp.com
    User NameEnter the full email address of the email box that you are currently setting up.
    Example: help@webemailhelp.com
    PasswordEnter the password that you set when you created the mailbox in your account manager.
    Account TypeSelect IMAP or POP3.
    Incoming Mail Servermail.<yourdomainname.com>
    Example: mail.webemailhelp.com
    Outgoing Mail Server

    smtp.<yourdomainname.com>
    Example: smtp.webemailhelp.com

    For Register.com customers:
    mail.<yourdomainname.com> 
    Example: mail.webemailhelp.com

  8. Mac Mail will attempt to use an SSL certificate by default in the setup process.
  9. Because you are using a custom domain name, you are likely to get errors that state Mail can’t verify the identity of the server. Therefore, you need to direct Mac Mail to trust the certificate that is provided.
  10. 4. To start, click Show Certificate.
  11. 5. Select the line under GeoTrust Global CA that reads *hostingplatform.com. Click Trust.
  12. Three selection boxes appear.
  13. 6. For all three options, select Always Trust, then click Continue.
  14. 7. If prompted, enter your computer’s administrator account information. This is the Administrator username and password for your Mac computer.
  15. Click Update Settings.
  16. 8. Select the apps you want to use for this account. You should at least select Mail, but it is recommended to also select Notes. Click Done.
  17. You are returned to the main Mail panel where you need to enter some advanced settings.
  18. 9. From the main toolbar, select Mail and then Preferences.
  19. 10. Select Accounts. In the selection box under Outgoing Mail Server (SMTP), select Edit SMTP Server List.
  20. 11. With your account selected, ensure the following settings are correct using the following table. Then click OK.
  21. SettingRequired
    Automatically detect and maintain account settingsUnchecked
    Port587
    Use SSLUnchecked
    AuthenticationPassword
    Allow insecure authenticationEnter the full email address of the email box that you are currently setting up.
    Example: help@webemailhelp.com
    PasswordEnter the password that you set when you created the mailbox in your account manager.
  22. SettingRequired
    Automatically detect and maintain account settingsUnchecked
    IMAP Path PrefixINBOX
    Port110 if using POP3, 143 if using IMAP
    Use SSLUnchecked
    AuthenticationPassword
    Allow insecure authenticationChecked
    PasswordEnter the password that you set when you created the mailbox in your account manager.
  23. Your email account has been added.