Important: This article applies to customers with SSL services only.
Extended Validation SSL Certificates, also known as EV Certificates, provide the strictest validation requirements to prove to your customers that your site is not a phishing or fraudulent website and turn the address bar green to show customers that it's safe to proceed on your website.
You will have received your certificate file from us, usually named your_domain_com.cer.
Alternatively, you may have received the certificate as several files: your_domain_com.crt and intermediate certificates UTNAddTrustServer_CA.crt and NetworkSolutions_CA.crt. The root certificate AddTrustExternalCARoot.crt may also be provided.
Follow the SSL installation instructions outlined in these sections:
- Copying the File(s) You Received to the Server
- Installing Root and Intermediate Certificate installation via MMC
- Installing/Importing the Root and Intermediates Certificate
Follow these instructions to copy the files you received to the server:
2. Click the server name.
3. In the menu, click the Server Certificates button in the Security section.
4. On the right-hand-side, click the Complete Certificate Request... action. This will launch the Request Certificate Wizard.
5. The wizard will prompt for the certificate. Enter the certificate path and filename (this can have a .cer or .crt extension), and enter a Friendly Name.
This is simply a name for the certificate for your own reference. We advise you to use the domain name of the certificate. Click OK, and the certificate is installed.
Note: Due to a bug in IIS 7, you may receive an error message at this point:
Cannot find the certificate request associated with this certificate file. A certificate request must be completed on the computer where it was created, or an error referring to a "Bad ASN1 tag."
As long as you generated the CSR on this server, you can click OK and refresh the certificate list in IIS 7. In most cases, the certificate will be correctly listed.
7. Select the website from the left-hand side, and on the right-hand menu, click Bindings....
9. Change the Type setting to https. Select the site's IP address (or leave to All Unassigned if this is the only site with an SSL certificate on this server). Leave the Port at 443 unless you know you can change it.
From the SSL certificate drop-down menu, choose the name of the certificate you just installed. The View button can be used to confirm which certificate you have chosen.
10. Finally click OK to add the binding, then click Close in the Site Bindings window.
The certificate is now installed on the site. Follow these instructions to install the root and intermediate via MMC.
2. Open Add/Remove Snap-in Window. Click File, then click Add/Remove Snap-in.
4. Select Computer Account, then click Next.
Note: This step is very important. It must be the Computer Account.
6. Close the Add Standalone Snap-in window, then click OK in the Add/Remove Snap-in window.
You are returned to the MMC.
Follow these instructions to install the root certificate:
2. Import the Root Certificate.
Right-click Trusted Root Certification Authorities, select All Tasks, then select Import.
3. Click Next.
4. Locate the Root Certificate, then click ext.
Follow these instructions to install the intermediate certificate:
The process is the exact same except the area of interest is Intermediate Certification Authorities instead of Trust Root Certificate Authorities and the file(s) that are to be imported are the remaining files outside of your domain certificate.
7. Restart Website through IIS.
Note: If your page is still showing certificate errors, one may have to stop and start the website or even the IIS Service itself. If this fails one may have to restart the server itself.
Do keep in mind that rebooting the server is to be used as a last resort. Please contact support if you require further assistance.