Important: This article applies to customers with SSL services only.

Before You Get Started

To follow this process, you first need to have the ZIP file you received with your order OR your Exchange Certificate, which may be yourDomain_com.crt (or .cer).

These files need to be present on your Exchange Server in order to follow these instructions.

You should have received your certificate from us, a file typically named your_domain_com.crt as well as the CA bundle file containing the intermediate certificates, typically named either dv_chain.txt, ov_chain.txt or ev_chain.txt, and downloadable from your SSL control panel

SSL Certificate Installation

Now, you can follow these instructions to copy the file(s) you received to the server:

1. Start the Exchange Management Console by going to Start > Programs > Microsoft Exchange 2010 > Exchange Management Console.
2. Click the link to Manage Databases and then go to Server configuration.
3. Select your certificate from the menu in the center-button of the screen (friendly name specified during CSR generation process).
4. Click the link in the Actions menu (far right) to Complete Pending Request.

5. Browse to your certificate file, click Open then Complete.

6. To enable your certificate for use, select Server Configuration and click the link to Assign Services to Certificate (far right). Alternatively, you can right-click on your certificate and also select Assign Services to Certificate.
7. Select your server from the list provided, then click Next.

8. Select the services for which you would like to enable your new certificate, click Next, Assign then Finish.
You now have an SSL certificate installed and enabled for use with Exchange!

Note: Often Microsoft® Exchange 2010 will show an error message stating that "The source data is corrupted or not properly Base64 encoded when completing the Pending Request."
This error is incorrect and can be ignored.

If you use an ISA server in front of your Exchange server(s), you will need to export the certificate from Exchange onto the ISA server, and import. When doing so, you must be sure to include the entire certificate chain.